cisco uccx reporting tools Student 1: expand the menu below Cisco Unified CCX Engine if not already done by clicking the right arrow beside the Cisco Unified CCX Engine service. 5+ (incl. The Verba Recording System supports direct Cisco Unified Contact Center Express (UCCX) integration as part of the Verba Cisco JTAPI Service. I really hope an integrator didn't sell you UCCX purely for the reporting capabilities. This UCCX dashboard is a certified Cisco UCCX Compatible product that has completed full Interoperability Verification Testing (IVT) as such you can be confident of it’s performance and applicability with your Cisco UCCX software. CDR Reporting & Call Analytics. Is there a way to see what user is using the most cpu for CUIC_Reporting in CCX 10. The password for this account can be managed in UCCX Administration under Tools > Password Management > Historical Reporting User. Available for Cisco Unified Contact Center Express (UCCX) 8. 5. 4: Configure the real-time snapshot interval for UCCX. I would assume its a user that is running a very data intense report but I'm not sure who. Embedded telephony toolbar within Oracle CX for call controls, and agent state controls. 5+ and Enterprise (UCCE) 8. You can find them here: ciscounitytools. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. As I'm sure you know Unified Contact Center Express is just that - a call center. SESSIONID left join resource as 1. 6 18 Contract Cisco Uccx jobs available on Indeed. RE: 3rd pary reporting tool for UCCX 9. If the Java plug-in is not already installed on the PC on which you are viewing the reports, the Unified CCX system automatically installs it when you choose Tools > Real Time Reporting. Atlantic Digital can customize Cisco UCCX to meet your unique business and operational requirements. Using this integration the recording system provides access to Cisco UCCX specific call data. Creating UCCX Prompts You can use Audacity to record prompts directly. Here it is with some data: admin:run uccx sql db_cra select CRD. Users have limited access to the server (same as CUCM). Turn diagrams into AEFS automatically with best practices automatically applied! UCCX CSQ & Agent Reporting & Analytics Example: Creating UCCX Contact Service Queue (CSQ) Statistic Summary Reports; How To Run Variphy UCCX Call Analytics Reports; Example: Creating UCCX Agent Activity Statistic Summary Reports; Variphy UCCX Call Analytics Reporting Guide; UCCX Time Interval Reporting (New in Variphy 12. If the Java plug-in is not already installed on the PC on which you are viewing the reports, the Unified CCX system automatically installs it when you choose Tools > Real Time Reporting. Small call centers . UCCX Historical Reporting Tool running 8. Agent KPIs-Hourly. . I keep getting high CPU alerts for cuic, I would like to see what user is running the report that is triggering the alert. Integrated call rating & organizational rollup. For this blog, I will focus using Audacity for recording prompts using and for editing pre-recorded content for use with Cisco UCCX. Cisco CCX is rated 9. New in Variphy 12. 0. February 08, 2021 . Real-Time reporting is available from the Unified CCX Administration web interface. Real-Time Reporting requires the Java plug-in. Variphy offers industry leading Cisco CDR Reporting & Call Analytics, UCCX Wallboard Reporting & Analytics, Change, Audit & As-Built Reporting, DN & DID Inventory Management, & Remote Phone Control & Macros all in a single pane of glass. This integration has been tested with and is supported for: Cisco UCCX v10. Most of wallboards/dashboards for Cisco UCCX / UCCE are developed by 3rd party software vendors, most of them are Cisco Solution partners. For more information about these vulnerabilities, see the Details Identifying that the Cisco UCCX 12. On the other hand, the top reviewer of Cisco CCX writes "Interactive voice response and automatic call distribution help to improve our customer service". The Variphy Stack is the preferred Analytics & Management platform for Cisco Collaboration. The Variphy Stack is the preferred Analytics & Management platform for Cisco Collaboration. QUEUETIME,R. It enables this accuracy with sophisticated business rules for inbound and outbound voice, email, web chat, and customer interaction management. The following CUIC server is configured: Comstice Wallboard empowers business stakeholders so that they can create, share and update Cisco UCCX dashboards without any help from IT. Enable Fineese via CLI – utils uccx finesse activate 3. 2) Variphy UCCX Call Analytics Reporting Guide Example: Creating UCCX Agent Activity Statistic Summary Reports 30 Minutes WEBINAR Cisco UCCX Wallboards. Join Phil & Dan as they walk you through Variphy's real-time Contact Center UCCX Wallboards. Historical reports, dashboards, presentation tools and more are rolled into the UIC. Unified CCX provides a separate Agent and Supervisor web application, real-time, and historical reports for Chat. Regards, Tanner Ezell Certified Cisco UCCX Compatible Wallboard – WallboardFX. Variphy UCCX CSQ & Agent Call Details Dictionary ; UCCX Time Interval Reporting (New in Variphy 12. SESSIONID left join ContactCallDetail as CCD on CRD. Click Go. 3. Cisco Unified Contact Center Express (UCCX) Overview This instructor led, online training course is designed to support Cisco Contact Center engineers or administrators with a focus on basic adds, moves, and changes. 4: Configure the real-time snapshot interval for UCCX. The vulnerability is due to insufficient input validation of some parameters that are passed to the web server of the affected system. 5: Informix database only: provide the inContact WFM v2 installation team with the Informix-specific ODBC driver from the Cisco UCCX installation disk. Its primary function is to provide skills-based inbound call routing to agent groups. Simply leverage Cisco Jabber configured for Extend and Connect with Finesse and any available phone line can be an agent line. Join Cisco experts as they cover key information on Unified Contact Center Express Components, Serviceability, Finesse and more. Cisco Unified Contact Center Express (UCCX) is a “contact center in a box,” providing a customer interaction management solution for up to 400 agents that is safe and simple to deploy. A report on CCX platform that displays team performance on inbound KPIs. Review the Cisco UCCX installation and configuration guide, the administrator guide, and the hardware and system software specifications. Everything that runs on the server is tested and certified by Cisco 2. Student 1: click Tools > Control Center – Network Services. View a list of Cisco CDR & UCCX Reporting & Analytics integrations and software that integrates with Cisco CDR & UCCX Reporting & Analytics below. Running the Installation Wizard This Asset and Inventory Reporting Tool, which is a subset of our full PhoneView product will scan your entire Cisco CUCM VoIP topology and come back with a report on the configuration information and also give you a full Asset and Inventory data export capability for further reporting . 0 it will be enforced 3. Reporting has lots of useful information, but the built in reports are some times difficult to find what you want. Just like Variphy’s CDR and Call Analytics reporting, UCCX Agent and Contact Service Queue (CSQ) activity and statistics reports are highly customizable and dynamic, allowing you to specify what Agents/CSQs the report is going to include, as well as what details and statistics should appear. 6…, call routing and scheduling changes, support expansion of voice services to new locations, handle voice for new user setup and departures, manage call flow and configuration in the Cisco Call Manager… Cisco Finesse WebRTC Gadget. Now you’ll need to download and install the IBM Informix database drivers. 0 Release: Unified Intelligence Center . 2 is the Report History Repository, which stores both an activity record and the actual report file for each CUCM CDR or UCCX Call Analytics report that is requested, whether generated on-demand or via a schedule. Reports can be scripted and generated nightly. Click on Finish. Eliminates the need for callcenter agents to switch between applications. 5: Informix database only: provide the inContact WFM v2 installation team with the Informix-specific ODBC driver from the Cisco UCCX installation disk. CSCuc11125 – Application Admin does not retain the role of a super admin in CUIC If you cannot add “Reporting capability” to any users, you need to rename the AppAdmin username. 6 Cisco CDR Reporting; UCCX Wallboards; UCCX Reporting & Analytics; use a tool such as netstat to determine which port numbers are free to use by Insight. x features. From our commercial reporting solution for Cisco CallManager, to the Sideview Utils and Canary apps that extend the power of Splunk itself. Add single or multi-tenant contact center shift opening/closing hours, public holidays and exceptional hours of operation on the calendar. Variphy, Lafayette, California. The Cisco UCCX V 12. 5 is a step up in reliability and functionality from earlier version, but still has it's share of quirks and difficulties. 2) Variphy UCCX Call Analytics Reporting Guide ; Example: Creating UCCX Agent Activity Statistic Summary Reports ; How To Run Variphy UCCX Call Analytics Reports ; Example: Creating UCCX Contact Service Queue (CSQ) Statistic Summary Reports A vulnerability in the API subsystem of Cisco Unified Contact Center Express (Unified CCX) could allow an authenticated, remote attacker to change the availability state of any agent. UnifiedFX, the leader in Cisco VoIP End Point Management has completed Cisco Interoperability Verification Testing (IVT) on Cisco UCCX 12. RTR client tool is a Java application and hence requires Java Runtime Environment (JRE) to be installed on the client machine. An attacker could exploit this vulnerability by convincing a user to follow a malicious link or Powerful Splunk Apps and tools. Cisco_9300(config)#ip ssh server algorithm mac ? WallboardFX Completes Cisco Interoperability Verification Testing (IVT) on UCCX 12. This included: Also on your UCCX server, go to Tools > Real Time Snapshot Config and enable the “Data Writing Enable”, “ICD CSQs Summary”, “ICD System Summary”, and set the Data writing to whatever you like. As it turned out, the UCCX version of CUIC is painfully limited, and the dirt-cheap "lab/customer" version is as well - you can't ex Real-Time reporting is available from the Unified CCX Administration web interface. Comstice Mobile Agent is a Cisco Finesse client and communicates with Cisco Finesse through Comstice Mobility Servers. Symptom: Real time reporting page for UCCX Appadmin is blank on IE, Mozilla, Chrome running the latest update (May 2017) that disables NPAPI plugin support &; disallows Java applets to run inside the browser. Visualize, search, analyze, & report on all of your Cisco CUCM CDR call history. Cisco Unified Contact Center Express (UCCX) statistics delivered in real-time to every screen needed. This extremely useful tool also comes fully loaded as Purchase 'Report Tool for Cisco Unified Communications' - US$ admin 2019-06-05T10:04:01+00:00. Cisco Unified Contact Center Express meets the needs of midmarket and enterprise branch-office or departmental companies that need easy-to-deploy, easy-to-use, secure, virtual, highly available, and sophisticated customer interaction management for up to 400 agents Cisco Unified Intelligence Center is a comprehensive, end-to-end reporting solution designed to make the task of creating reports easier for the user. 5. See the following: Cisco Unified CCX Administration Guide, Release 10. 2) Certified Cisco UCCX Compatible wallboard – WallboardFX. 2,293 likes · 3 talking about this. >Supervisors are able to handle everyday tasks on their own from within Cisco Finesse: reskill agents, view detailed information about agents and customer interactions in real-time, receive alerts about important call center events (RONA Associating UCCX Administrator User. For every team, create a unique layout with KPIs based on contact center Symptom: UCCX: Midnight Stats not resetting for Real-time reporting Conditions: Stuck contact cause NumberFormatException in Midnight Stats Reset". So See below. This integration can work with either. Exp: 2-3 years; We are looking for Technical Engineer to provide Cisco Telephony environment, IPT, UCCX, UCCE, Cisco Video Conferencing, MCU and Edge devices. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. Cisco CDR Reporting Visualize, search, analyze, & report. Compare the best Cisco CDR & UCCX Reporting & Analytics integrations as well as features, ratings, user reviews, and pricing of software These cookies are necessary for the website to function and cannot be switched off in our systems. 0 whykap (Vendor) 5 Jun 13 01:59 Your options if you don't like the canned reports that come with UCCX are to use the HR client tool and develop your own with Crystal or purchase cisco unified intelligence center and develop custom reports through that. 2. 0, while Genesys Cloud is rated 0. . February 08, 2021 . Once you created a new project you set set the project sampling rate to 8kHz. Cradle-to-grave call flow visibility Cisco UCCX V 12. • No access to regular shell • No root access to anyone UCCX Custom Reporting We can offer fully bespoke report creation, integrated into the native Cisco Historical Reports client. They are Contact Call Details, Agent Connection Details and Contact Queue Details. These documents address server, agent computer, and telephone hardware requirements and restrictions that Cisco recommends. 2a and discovered that smart card login was no longer working and that hmac-sha1 was no longer configurable as a mac algorithm. The password management page appears under ‘ tools ’ menu of appadmin. Packaged UCCE). UnifiedFX, the leader in Cisco VoIP End Point Management has completed Cisco Interoperability Verification Testing (IVT) on Cisco UCCX 12. The IVT program is important for both Cisco Developer Network members, and customers. calledNumber,CRD. Sometimes we come across situations where we delete an agent from call manager and from IPCC and after directory service resync the agent still shows in the appadmin page and in this situation we need to delete the entry of the agent from the resource table in CRS. 0, while Cisco CVP is rated 0. The top reviewer of Cisco CCX writes "Interactive voice response and automatic call distribution help to improve our customer service". Implement your call center with guaranteed quality by using a landline or a cellphone. OR Navigate to Tools -> Database Control Center -> Replication Servers and you will likely be greeted with this happy little declaration (in case you can’t read the message below The Call Detail fields are available for CSQ and Agent based UCCX analytical reports. The Cisco Compatible Extensions (CCX) Specification describes a list of functional extensions to the IEEE 802. customised Not Ready, Call Count, and Talk Time calculations 18 Cisco Uccx Call Center Remote Work jobs available on Indeed. Variphy is software for Cisco CDR Reporting and Call Analytics and Cisco UCCX Wallboards. An attacker could exploit this vulnerability by authenticating to an affected system with valid agent credentials and Custom Software Development for Cisco Collaboration and Contact Center platforms The technical expertise accumulated by our team over the years we have been on the software development market, allows us to offer the most efficient approach to solving your problem. Cisco UCCX Reporting & Analytics. The password for this user can be set at ‘ Password Management ’ page of the Unified CCX Administration web interface. Sideview develops many successful products for the Splunk platform. The Cisco Unified Intelligence Center enables comprehensive contact center reporting. The purpose of this document is to access the database tables of a UCCX box that has MSDE running. Cisco Unified CCX Real-Time Monitoring Tool for Linux —Click this hyperlink to install client-side Unified CCX Serviceability Real-Time Monitoring Tool (RTMT) for Linux. View sample reports for Cisco Unified Communications: Cisco CUCM, Cisco CUC, Cisco IMP/CUPS, Cisco Unity Connection, Cisco UCCX, Comparison reports. UCCX 10. CUCM reports only; Single CUCM Cluster without other Cisco Learn about the Cisco Unified Contact Center Express (Unified CCX) product and all of its associated client applications and scripting tools. 0. Software. 0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. One caveat is you will lose your historical data. VPI PERFORMANCE contact center reporting software complements and enhances Cisco UCC Express (UCCX) and UCC Enterprise (UCCE) platforms greatly by consolidating data and presenting real-time The Cisco UCCX connector is on-premise software that connects to your Cisco ACD to receive a stream of agent state information and relays this information to support RTA. com. Cisco CCX is rated 9. Multiple vulnerabilities in the web-based management interface of Cisco Unified Contact Center Express (Unified CCX) could allow an unauthenticated, remote attacker to conduct cross-site scripting (XSS) attacks against a user of the interface, conduct a cross-site request forgery (CSRF) attack, or retrieve a cleartext password. As a result, we have been fortunate to forge incredible relationships with the Cisco UC/Collaboration partner and customer community. Display data on large screens in contact centers with visual alert color changes based on configurable thresholds. So here is the list… 1. Using advanced data source integration and custom scripting capabilities, our team can transform your call center into a finely tuned, intelligent, automated, reliable and responsive contact center operation with clear visibility into ongoing operations and the current status Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE) Build real time and historical wallboard or dashboards for your callcenter with a plug n play interface Customize wallboards and supervisor dashboards by assembling pre-built, reporting gadgets on the Wallboard canvas that show the historical and real-time statistics of the Student 1: in the upper right hand corner of the web page in the Navigation drop-down, select Cisco Unified CCX Serviceability. resourceLoginID as agent from ContactRoutingDetail as CRD left join AgentConnectionDetail as ACD on CRD. ContactView Designer the only Visual Script Builder for Cisco's UCCX. The solution's architecture also allows it to serve as a presentation layer for other systems. Several of our UCC Express customers have pined for better reporting options, and were extremely interested/excited about CUIC as an option when 9. 2-3 years of experience in the areas of unified communication, VoIP support, with hands-on experience in troubleshooting skills on UCCX, UCCE, CVP. Team Performance – Inbound. applicationname,CCD. Metropolis Advances Call Reporting for Cisco Unified Communications Helps Organizations to Maximize Usage of their Communication Network Fort Lauderdale, Florida (May 26, 2015): Metropolis today announced the advancement of the reporting capabilities of their enterprise product, XT Telemanagement. ContactView Designer the only Visual Script Builder for Cisco's UCCX. The vulnerability is due to insufficient authorization enforcement on an affected system. This includes the deployment of Cisco Unified Contact Center Express and Cisco Unified IP Interactive Voice Response (IVR) (Cisco Unified CCX and Reviews documentation release(s) from Cisco to keep apprised of changes and upcoming developments in voice technologies. Experience with Cisco Contact Center Express (UCCX), call center work-flows, scripting, and 3rd party contact center applications including IP-IVR, reporting systems, voice recording, and CRM . 5 will give you access to CUIC Premiere but you have to spit New Announcement. MigrationFX is the ideal tool for migrating Cisco’s older technology phones to the latest Cisco models with just one click. 2Ring DASHBOARDS & WALLBOARDS is a solution for calculating & displaying real-time data in contact centers. Upgrade Desktop Client – Tools > Plug-ins > Cisco Unified CCX Desktop Suites. Generate 911 & other alerts, End User Activity, Capacity Utilization, Accounting, & Quality/QoS. Yes, the historical reporting client has been depreciated in favor of CUIC. 5 in a low risk, parallel approach; Re-designing and deploying the UCCX configuration to best practice standards, and to take advantage of Cisco UCCX 12. This report on CCX platform shows agent wise hourly consolidated statistics of received, answered and abandoned calls. Historical data is imported via ODBC from the UCCX database, which may be either Informix or SQL. Due to the exception , it was thrown out and did not execute the remaining part of the code and hence the counters were not getting reset A vulnerability in the Administration Web Interface of Cisco Unified Contact Center Express (Unified CCX) could allow an authenticated, remote attacker to upload arbitrary files and execute commands on the underlying operating system. The Over the years, we've listened intently and acted - expanding to the end customer with industry leading CDR reporting and analytics, change management, dashboards, UCCX reporting and more. Learn how to easily configure Wallboard Widgets on the fly for Agent State and multiple CSQ statistics on one screen. com. Because Variphy Insight is able to read all of the information in the Unified Communications cluster, we provide a comprehensive report in an easily readable format. Sign up free Log in. com. SESSIONID=ACD. The Repository can be accessed via the Reports page as shown below: Filtering/Searching User Report Activity Cisco Unified Contact Center Express (UCCX) statistics delivered in real-time to every screen needed. To exploit this vulnerability, an attacker needs valid Administrator credentials. Apply to Voice Engineer, Ucaas Resource, Administrator and more! Variphy, Lafayette, California. These resources are meant to supplement your learning experience and exam preparation. Cisco Unified CCX helps deliver each of your contacts to the right agent the first time. 0, while Cisco CCX is rated 9. This specification is Cisco proprietary and a device manufacturer requires a Cisco license agreement in order to develop 2Ring Gadgets for Cisco Finesse, offered in three bundles (standard, enhanced, premium), empowers supervisors and enables agents to become more efficient. Tools>Historical Reporting>Purge Now. All new features, software updates and support are included within the licensed period. We recently updated a Cisco 9300 to 17. The top reviewer of Cisco CCX writes "Interactive voice response and automatic call distribution help to improve our customer service". The Uplinx Report Tool for Cisco Unified Communications saves you time by automatically producing customized professional reports in HTML, Excel, CSV, Windows Help and WORD format in minutes - a task that otherwise takes many hours. UCCX Consulting. Go to UCCX Serviceability -> Tools -> Control Center – Network Services-> and see if the Cisco Unified CCX Database is showing as Out Of Service for either node. A historical report on CCX platform that provides day wise consolidated stats on Custom Variable and CSQ. It is an Automated Call Distribution (ACD) scheme based on IP that queues and distributes incoming calls intended for customers (agents) of Cisco Unified 1 Integration with Cisco CDR & UCCX Reporting & Analytics. The field descriptions have been grouped into three tables that mirror the grouping in the Variphy reports. On the other hand, Cisco CCX is most compared with Cisco Contact Center Enterprise, Genesys Cloud, Five9, Nuance IVR and Verint Vovici, whereas Cisco CVP is Cisco Unified Contact Center Express (UCCX) End-of-Sale and End-of-Life Announcements Cisco Unified Communications Manager (CUCM) End-of-Sale and End-of-Life Announcements Delete ITL File/Reset Security Settings on Cisco 8800 IP Phones SocialMiner and UCCX Integration Cisco Unified CCX Premium provides the facility for end users to initiate a chat session with the agent, from a website, typically the public website of the organization using Unified CCX. Cisco CCX is ranked 1st in IVR Systems with 1 review while Genesys Cloud is ranked 2nd in Contact Center Platforms. Welcome to the Cisco Contact Center training videos series. 6 inContact Workforce Management v2can integrate with Cisco Unified Contact Center Express (UCCX) to receive both historical call data and real-time agent status information from the UCCX database. The vulnerability is due to insufficient restrictions for the content uploaded The password for this account can be managed in UCCX Administration under Tools > Password Management > Historical Reporting User. UCCX Reporting & Analytics. Basic $ 590. Cisco Change Management. For inbound Unified CCX calls—Presents the average time that the agent spent in Talking and Work states, and the time that the agent put the calls on hold. In Audacity, you first start by creating a new project (File>New). MigrationFX is the easiest and fastest solution to migrate a phone’s current configuration from the old phone to a new phone. Cisco As-Built Configuration Reporting Variphy's Cisco As-Built Configuration Reporting allows you to quickly generate a customized report for your CUCM environment in seconds. In the userId field, enter ‘ uccxhruser ’ which is the default Historical Reporting user. Comstice Mobility Server is a Linux-based virtual server hosted in organisation's data centers, preferably in the DMZ. You will need to configure each supervisor with access to reporting just as before. Apply to Communications Engineer, Software Architect, Network Engineer and more! Aspect Unified IP is ranked 5th in IVR Systems while Cisco CCX is ranked 1st in IVR Systems with 1 review. x Advanced Supervisor capabilities would best meet the time of day (and other) requirements; Upgrading Cisco UCCX from 10. Upgrading UCCX to 11. 5. Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting. DevNet Cisco UCCX API for Realtime Call Centre Dashboard 10-12-2018 08:38 AM I would like to create a realtime dashboard using the data from the Cisco UCCX system. SESSIONID=CCD. The URL for CUIC is: https://uccx:8444/cuic/ You may also access it via the menu: Tools --> Historical Reporting --> Reporting Configuration . g. RTMT uses HTTP/HTTPS and TCP to monitor device status, system performance, device discovery, and CTI applications. Unified Communications and Collaboration Architect Atlas Air, Inc Erlanger, KY 1. To create new custom Historical reports, you need to install a Standalone Unified Intelligence Center with premium license. Reveal peak concurrent calls count for better SIP management. Enroll now at Global Knowledge to master all the essential Cisco UCCX skills from capacity planning to choosing product features and installation. You would need to purge the historical data. Administrators, Supervisors, and Agents have access to web-based reports. Whether you're planning a green field deployment, managing mature CUCM installations, or ready to upgrade your existing Cisco CDR Reporting product, Variphy Call Analytics delivers real value and will be easy to trial and deploy. When configuring a report using the UCCX Historical Reporting tool, I noticed that under the parameter setting (available) there are agents listed that are no longer configured in CUCM or UCCX. Cisco Unified Contact Center Express (UCCX), Enterprise (UCCE or PCCE) One-stop administration interface to reskill UCCX agents, manage teams, contact service queues (CSQs) and CCX scripts. 11 Wireless LAN standard to support fast roaming with upgraded security, reliability, and diagnostic performance. The core reporting component of Unified Intelligence Center is bundled with Unified CCX. The Agent Call Summary Report presents the summary of each call that is dialed and received by the agent. A vulnerability in Cisco Unified Contact Center Express (UCCX) Software could allow an unauthenticated, remote attacker to conduct an HTTP response splitting attack. The IVT program is important for both Cisco Developer Network members, and customers. The Cisco phones scanner software touches every phone to determine ITL status in addition it will also report back to a central point all the important Asset and Inventory details from each phone. No third party software can be installed This is a long standing CCX policy –NOTE that as of release 8. Fast, easy and flexible searching of call history. This course, Deploying Cisco Unified Contact Center Express (UCCX) v6. The tool will download the packages for the clients, configure them, and upload them to the server. 5 across the board (Unity, CUCM, UCCX). From our commercial reporting solution for Cisco CallManager, to the Sideview Utils and Canary apps that extend the power of Splunk itself. Sideview develops many successful products for the Splunk platform. Cisco CME – Drop Conference when initiator Disconnects: Cisco CDR Reporting Tool Automated: Cisco CDR Report Analysis: Cisco Call Manager Express (CME) – Third Party SIP Phone Configuration: Cisco Call Manager Express (CME) – Basic Configuration: Cisco Call Manager Express – SIP/SCCP Configuration: Choosing VMV7 vs VMV8 OVA Template UCCX Time Interval Reporting (New in Variphy 12. Cisco CDR & UCCX Reporting & Analytics. 5. WallboardFX is a certified Cisco Compatible dashboard that has completed full Interoperability Verification Testing (IVT) as such you can be confident of it’s performance and applicability with your Cisco CUCM software. Without requiring any system engineers to perform complex tasks, all the user has to do is unplug the old phone and plug in the new phone. Integration between Cisco Contact Center and Oracle Service Cloud. - Advanced Agent Utilisation Reports, e. Once the information has been received it is automatically displayed in the data tab portion of the PhoneView main screen. Cisco Unified CCX Real-Time Reporting Tool - Click this hyperlink to download and launch the Real-Time Reporting Tool. 5 - Unified CCX Reporting [Cisco Unified Contact Center Express] - C… Cisco UCCX simplifies the ability to have agents work from home with Extend and Connect. UCCX CSQ & Agent Reporting & Analytics Example: Creating UCCX Contact Service Queue (CSQ) Statistic Summary Reports; How To Run Variphy UCCX Call Analytics Reports; Example: Creating UCCX Agent Activity Statistic Summary Reports; Variphy UCCX Call Analytics Reporting Guide; UCCX Time Interval Reporting (New in Variphy 12. Powerful Splunk Apps and tools. Licensing - Report Tool for Cisco Unified Communications All licenses generate full reports for all supported servers (CUCM, IMP, CUC, CER, CMS and UCCX) and include all product features. They can create their own dashboards using the built-in performance indicators specifically designed for Cisco UCCX, filter based on the agents, CSQs and the skills. These cookies are necessary for the website to function and cannot be switched off in our systems. Describe the Cisco Unified CCX script editor, how it is installed and how to implement common IVR scripting techniques. STARTDATETIME,CCD. x became available. 2. Turn diagrams into AEFS automatically with best practices automatically applied! You have to use the canned reports and if you need fields from multiple reports to make a single report, you have to dump data from these reports and merge using a third party tool (Note: in UCCE or CUIC Premiere, you can do this in the native reporting client. The only thing that needs to be done when you run the tool is to fill in the UCCX server address. 6. 0 release is offering some much-needed updates to the UIC. Click on Search > From Cisco Unified CM Users, select CCXAdministrator (the username you had created in CUCM for UCCX Login shown in the initial steps above) and click on the Left Arrow key to move it to Cisco Unified CCX Administrator. 2) WallboardFX Completes Cisco Interoperability Verification Testing (IVT) on UCCX 12. Reference: Heck, even SolarWinds has a tool for this now it would seem. 0. Cisco Unified Contact Center Express (Cisco Unified CCX) server contains both a directory traversal vulnerability and a script injection vulnerability in the administration pages of the Customer Response Solutions (CRS) and Cisco Unified IP Interactive Voice Response (Cisco Unified IP IVR) products. Contact our sales engineers today about Cisco IP voice call recording solutions. Thanks Voxida Monitor: Live call monitoring software; Voxida Report: Call center reporting software; Let Accurate Always assess your recording and quality monitoring requirements and propose a solution that is a fit for your center's volume, workflow and budget. 3K likes. Aspect Unified IP is rated 0. This provides real-time reports to monitor Unified CCX system activity. Simplify reporting and analytics with an intuitive user interface that provides insight into KPIs and metrics that matter to leadership . There are two steps to installing the Cisco UCCX Connector: Generating an Access Key, which will be used in the installation. 6 to 12. Cisco CDR & UCCX Reporting & Analytics. Real-Time Reporting requires the Java plug-in. If a call is queued in CSQ1 and CSQ2, and handled by an agent-based routing agent, the CSQ Unified CCX Stats real-time report shows a value of 1 for Contacts Dequeued for both CSQ1 and CSQ2, but the Contact Service Queue Activity Report shows a value of 0 for Calls dequeued for both CSQ1 and CSQ2, why is this so? You cannot create new reports with the Unified Intelligence Center that is embedded with Unified CCX. Provide a comprehensive view of Cisco Unified CCX ACD operations to include basic contact center build-up, scripting, agent and supervisor desktop configurations, advanced scripting topics, and reporting Download the MSI file, found on the server under Tools > Plugins > Cisco Unified CCX Desktop Suites. This configuration report contains the configuration objects for the Cisco Unified Contact Center Express (Unified CCX) cluster. cisco uccx reporting tools